Titan AI When something is not working
The things that go wrong most often, and what fixes each one.
Most problems are one of a handful, and nearly all of them are about which store is active or how recent the data is.
The answer looks wrong
| What you see | Why, and what to do |
|---|---|
| Everything comes back as zero | Usually the date range. Amazon's numbers lag by a couple of days, so a range ending today can legitimately be empty. Ask for a range ending two days ago |
| Numbers are lower than you expect | Check which store is active. If you sell the same brand in several marketplaces, you may be looking at one of the others |
| It says no store is selected | Pick a store and ask again. Switching Titan Tools accounts clears the choice |
| The figures disagree with Seller Central | Compare like for like first: same store, same marketplace, same dates, and remember the reporting lag |
A report never arrives
Some requests ask Amazon to build a file, and Amazon takes minutes over it. Titan AI waits, checks a few times, then tells you where it got to.
If it says the report is still generating, that is the honest answer rather than a failure: ask again shortly and it will collect the finished file. If a report comes back with nothing in it, that usually means there genuinely were no rows for the window you asked about, not that the request broke.
You are asked to reconnect
The link between Titan AI and your Titan Tools account expires, and can be revoked from the other side. When that happens you are asked to reconnect, and doing so takes seconds. Nothing you have set up is lost.
You will only see this when it is genuinely necessary. Titan AI refreshes the connection quietly in the background the rest of the time.
A change you approved did not happen
| What you see | Why, and what to do |
|---|---|
| Nothing changed after you approved | Check whether the proposal expired before you answered. An unanswered proposal times out rather than staying live |
| Some of a batch worked and some did not | Titan AI reports each item separately. Read which ones failed rather than assuming all or nothing |
| It says you cannot make that change | Your plan or your permissions may not include changes. Reading is unaffected |
| A scheduled task changed something you did not expect | That task has auto-approve on, which is the default. Check its setting |
You have reached your usage limit
Titan AI includes a set amount of usage each month, and it tells you in the chat when you have reached yours, along with the date it resets. Nothing is charged automatically.
| What you see | Why, and what to do |
|---|---|
| You have reached your monthly usage limit | You have used the allowance included with your plan. Wait for the reset date in the notice, or turn on extra usage to keep working before then |
| You did not know there was a limit | Usage and limits covers what counts, what your allowance is, and when it resets |
| The reset date is not what you expected | With a paid membership the allowance resets on your own billing date, not the 1st. Settings, on the Usage tab, states yours |
| A charge does not look right | The Transactions list on the Billing tab is the record of what was charged and when. Contact support with the date |
Working from another AI app
If Titan AI's tools are missing in Claude or another connected app, the cause is almost always how you signed in there rather than anything on Titan's side. Sign in through the app's own connector settings rather than pasting a key, and the full set appears. Titan AI Amazon MCP has the setup for each app, and Titan AI TikTok MCP has it for your TikTok Shop.
Titan AI TikTok in ChatGPT
Titan AI TikTok in ChatGPT is Titan AI TikTok MCP, the connector that reads your TikTok Shop through your Titan Tools account. It only reads, and it cannot change anything in TikTok Shop or in Titan Tools. Setting it up in ChatGPT has the steps. The causes below are the same in Claude and in any other app that uses the same connector. Where a row names a step in ChatGPT, take it in your own app's connector settings.
| What you see | Why, and what to do |
|---|---|
| It asks which shop you mean | Your Titan Tools account reaches more than one TikTok Shop and the question did not name one. Name the shop and ask again |
| It says no TikTok Shop is visible to the account | The shop is not linked to the Titan Tools account you signed in with, or one lookup failed. Ask once more; if it stays empty, link the shop in Titan Tools |
| It says the connection needs to be removed and added again | Titan Tools no longer accepts the link, or the account's permissions changed. Remove the connection in ChatGPT and add it again, which signs you in to Titan Tools afresh and picks up the change |
| Advertising figures are empty | Empty means no data, not zero spend. Advertising data is not connected for that shop, or the summary is by SKU, where advertising figures are always empty: ask by product or brand instead |
| A summary that ends today is refused | Summaries count whole UTC days and end no later than yesterday in UTC. Ask for a range that ends on or before yesterday in UTC, or leave the dates out for the last 30 complete UTC days |
| It says Titan Tools is rate limiting, slow or unavailable | A temporary problem reading your data. Wait a moment and ask again; for a slow answer, ask for a shorter date range or fewer rows |
| A change you asked for did not happen | It cannot make changes. Make the change in TikTok Shop or in Titan Tools yourself |
| The sign-in page says the link expired or was already used | A sign-in link works once and has to finish within 10 minutes. Go back to ChatGPT and connect again |
| A tool is missing after an update | On a custom MCP connection, open it in ChatGPT's Plugins, choose Refresh, then start a new chat |
Still stuck
Give us the feedback from inside the chat that went wrong, using thumbs down or Feedback in the chat menu. That carries the conversation with it, which saves you describing what happened.
From ChatGPT, Claude or another AI app, email [email protected] with what you asked and what came back. If you also sign in to the Titan AI app, its Send feedback page works too. Titan AI and its connectors are made and run by Titan Investment Group Holdings LLC, doing business as Titan Network.
Related
Stores and switching
The two layers, and why switching clears the active store.
Changes and reversals
What is permanent, and how to put something back.
Send us the problem
How feedback reaches the people who can fix it.
Usage and limits
What counts as usage, your monthly allowance, and what extra usage costs.